Returns
Consumers have the right to return purchased products within 14 calendar days from the day of receipt. Products should be returned in their original condition, along with all accessories, and if possible, in the original packaging. The cost of return shipping is borne by the consumer unless the entrepreneur has not informed them of this obligation. The right to return does not apply to used digital products, except when the product is non-functional.
Complaints
Complaints regarding the performance of the contract must be reported to the entrepreneur within a reasonable time after discovering product or service defects. Complaints should be precisely described and sent to the entrepreneur's address: Cheapfixit, Wartkes Gazaryan, Phone: 0183515459. The entrepreneur will review the complaint within 14 days of receipt and inform the consumer of the next steps.
Warranty
The entrepreneur ensures that products and services comply with the contract and applicable law. In the case of product non-conformity with the contract, the consumer may exercise their warranty rights by requesting repair, replacement of the product, price reduction, or contract termination.
Guarantee
Any additional guarantee provided by the entrepreneur, manufacturer, or importer does not limit the consumer's statutory rights under the warranty. The guarantee covers all obligations of the guarantor regarding the quality and reliability of the product or service, which exceed statutory requirements.
Withdrawal from the Contract
Consumers can withdraw from a distance contract without giving any reason within 14 calendar days from the date of receipt of the product or conclusion of the service agreement. To exercise the right of withdrawal, the consumer must inform the entrepreneur of their decision. After notifying the withdrawal, the consumer has another 14 days to return the product. The entrepreneur will refund all payments made, including delivery costs, no later than 14 days from receiving the withdrawal notice, although the refund may be withheld until the product is received back or proof of return is provided. The right of withdrawal does not apply to used digital products, except when the product is non-functional.
Important Information
To return a product using one of the methods mentioned above, it is best to contact us directly in any available form. Your request will be accepted on the same day, and we will then inform you of the next steps and the return procedure. You can find contact details in the "Contact" section.